Return & Refund Policy

Last updated: June 2026  |  Effective: June 2026

Grahbook India is a digital SaaS product — there is no physical product to return. This policy outlines our refund terms for subscription payments. We want you to feel confident trying Grahbook, which is why we offer a full refund within 7 days of your first paid subscription.

7-Day Money-Back Guarantee

If you subscribe to a paid Grahbook plan for the first time and are not satisfied for any reason, you may request a full refund within 7 calendar days of the initial payment. No questions asked.

This guarantee applies to:

• First-time paid subscribers only (Bhandari Pro, Malik Max, or Samrat Enterprise)
• Both monthly and yearly subscription payments
• Upgrades from the free Mukhiya plan to any paid plan

How to Request a Refund

To request a refund within the 7-day window, email us at support@grahbook.com with the subject line "Refund Request". Include:

• Your registered email address
• The date of payment
• The plan you subscribed to
• Payment reference or transaction ID (if available)

Our team will verify your request and confirm eligibility within 2 working days.

Refund Processing Time

Once a refund is approved, it will be processed to your original payment method within:

Please note that refund timelines depend on your bank or payment provider. Grahbook will initiate the refund within 2 business days of approval, but the credit to your account may take additional time depending on your bank.

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Refund requests made after 7 days from the date of initial payment
• Renewal payments for existing subscribers (this guarantee applies to first subscription only)
• Partial months or unused days within a billing period
• Accounts suspended or terminated for violation of our Terms and Conditions
• Promotional pricing or discounted subscriptions (unless stated otherwise in the offer)
• Add-on services or one-time purchases outside the standard subscription

Subscription Renewals

All paid subscriptions renew automatically at the end of each billing cycle. If you do not wish to renew, please cancel your subscription at least 24 hours before the renewal date to avoid being charged. We are unable to process refunds for auto-renewals that were not cancelled before the renewal date, except in cases of technical error on our part.

Enterprise Plan Refunds

For Samrat (Enterprise) plan subscribers, refund terms may differ from this standard policy and will be specified in your enterprise agreement. Please contact your account manager or email support@grahbook.com to discuss your specific situation.

Technical Issues

If you experience a technical issue that prevents you from using the service and we are unable to resolve it within a reasonable timeframe, we may at our discretion issue a full or partial refund or service credit, even outside the standard 7-day window. Please report all technical issues to our support team promptly.

Contact Us

For all refund requests and queries, contact us at support@grahbook.com or reach our support team on WhatsApp at +91 81780 44493 (Mon–Sat, 10am–7pm IST).